Customer Success Associate (CSA)
Position Type: Full Time
Skill Level: Junior
The Customer Success Associate (CSA) will serve as the lifeline and primary point of contact between Questis and our customers, supporting them through implementation, launch and ongoing maintenance. The Questis CSA will also fulfill the role of a partner advocate to the Questis Engineering and Product teams documenting requirements, facilitating the product feedback loop, and informing partners of new features and software enhancements.
The Questis platform is designed to be highly configurable by our customers; however, we know educating oneself on a new software application can be challenging, so the CSA will support everything from training sessions to shared ownership of content configuration projects.
Have complete understanding of the Questis platform inside and out
Be the designated point of contact for specific customer accounts
Run periodic meetings with designated customers
Handle support and request tickets
Train customers on the use of the Questis platform
Take valuable suggestions from customers back to the product team
Troubleshoot issues experienced by customers
Increase customer adoption within their potential user base
Consistently find ways for Questis to improve
What will the ideal candidate be like?
The ideal candidate will have 1-2 years of previous experience in customer success or a similar role for a B2B software company.
The ideal candidate will have a bachelor's degree or some college education.
Since the CSA will be the primary person communicating with customers on a regular basis, the ideal candidate will need to enjoy interacting with people on a regular basis and be capable of representing Questis positively.
There will be many projects to come out of customer calls. The ideal candidate will have close attention to detail, be well organized, and proficient in personal project management.
We are a lean company; therefore, the ideal candidate will be comfortable coming up with solutions where processes don’t exist yet.
Questis is very much a team environment and thus, the ideal candidate will need to be a good team player.
What is Questis?
Questis is a configurable financial wellness technology platform that allows retirement advisors and financial service providers to easily deliver personalized financial wellness programs to their plan sponsors and participants. Founded by experienced financial advisory professionals, Questis pairs the power of software with the customization and communication required to fuel behavior change. With seamless integration tools, processes, and human experts, Questis makes participant management and financial wellness simple and scalable for everyone. Now, anyone looking to run their business more smoothly or to offer financial wellness as a service can do so simply, and customized to their requirements and branding.
Who we are
We are a small, agile software company, so everyone wears many hats. As we find better ways to provide value to our customers, we quickly and regularly learn new skills. We are constantly adapting, growing, and improving.
We are committed to Equal Employment Opportunity regardless of your race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability, or previous disability.
To recruitment agencies: We don’t accept unsolicited agency resumes
Send your resume to firstname.lastname@example.org.